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Help Scout AI Answers (Envoy)
Email-first shared inbox with a simple $0.75 AI agent for founders who live in email
Ideal if email is your main channel, with the catch that it answers questions rather than doing ecommerce jobs for you.
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What Help Scout AI Answers (Envoy) is — in our words
Help Scout is an email-first shared inbox with live chat through its Beacon widget, a Docs knowledge base, and an AI agent that the pricing page now markets as Envoy, long known as AI Answers. It answers in chat and can help deflect email volume by resolving common questions from your Docs articles, your website and other sources you connect. For a solo founder that shape matters: most small businesses still get more support by email than by chat, and Help Scout was designed for that reality rather than for a large contact centre. You configure the sources, set tone and boundaries, and the agent resolves a conversation only when the customer gets an answer and does not ask for more help — that is also the moment you are charged. It does not pretend to be a full operations agent. It will not natively run a refund in Shopify or chase a carrier, though it sits alongside 100-plus apps and your human inbox for those jobs. Handoff is its strength: the customer is always one click from a person, the conversation lands in your inbox with context, and you can cap AI spending monthly so a busy month cannot surprise you. AI Drafts and Summarize on Plus help you answer what the AI leaves behind.
What it does end-to-end
- Resolves chat questions from your Docs site, website and connected sources
- Deflects repeat email and chat questions before they reach your inbox
- Hands off cleanly to your Help Scout inbox with a monthly spending cap you control
- Drafts and summarises replies for you on Plus and Pro plans
What it does NOT do
- Execute ecommerce actions like refunds or order edits natively
- Offer voice or phone AI — phone is via integration only
- Work without a Help Scout seat plan — the AI is an add-on, not a standalone product
Pricing — checked 2026-11-04
Per seat for the Help Scout inbox PLUS $0.75 per AI resolution — you pay the seat even in months the AI resolves little
| Plan | Published price |
|---|---|
| Standard | $25 per user/mo billed annually ($30/mo monthly) |
| Plus | $45 per user/mo billed annually ($54/mo monthly) |
| Pro | $75 per user/mo billed annually ($90/mo monthly) |
| Envoy / AI Answers add-on | $0.75 /resolution |
Integrations we verified: Shopify, WooCommerce, HubSpot, Salesforce, Slack, Stripe, Jira, Zapier
Pros — our take
- Simplest per-resolution maths in the category — $0.75 and a spending cap
- Genuinely pleasant email inbox for a founder answering what AI cannot
- Three months of free AI resolutions to prove value before the meter starts
Cons — our take
- Seat cost is unavoidable and Pro requires a 10-user minimum, so ignore the top tier as a solo
- No native order actions — it answers about orders more than it acts on them
- Best agent-assist features are locked to Plus at $45 per user
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