Home / Answer Customers / Gorgias AI Agent
Gorgias AI Agent
The Shopify-native agent — answers and acts on orders, returns and subscriptions in your store
The right pick for a busy solo Shopify store, with the catch that you pay twice for every conversation the AI resolves.
Visit Gorgias AI Agent ↗ Compare all answer customers agents
What Gorgias AI Agent is — in our words
Gorgias is a helpdesk built only for ecommerce, and its AI Agent is best understood as a shop assistant that also does support. It answers across email, live chat, contact forms and social channels that flow into Gorgias, learning from your help centre, policies and store data. Because it is native to Shopify — with WooCommerce, BigCommerce and Magento also supported by the helpdesk — it can look up orders and tracking, explain delivery status, help with returns and exchanges, handle subscription questions and guide shoppers to products, rather than merely quoting your shipping page. Those actions are the reason Shopify solos shortlist it even though it makes little sense for a SaaS or services business. Setup involves connecting the store, training on your policies and enabling the specific automations you trust, and anything it cannot fully resolve becomes a normal Gorgias ticket for you, with the important billing nuance that if you reply within seventy-two hours it is charged as a helpdesk ticket instead of an automated interaction. The pricing model is the warning label: there are two meters, a ticket-volume helpdesk plan and a per-automated-interaction AI fee, and an AI-resolved conversation counts toward both. At two hundred tickets the all-in cost is higher than the $10 entry headline suggests.
What it does end-to-end
- Answers email, chat and social questions using your help centre, policies and live store data
- Acts on Shopify orders — tracking lookups, returns and exchanges, subscription help and product guidance
- Turns anything unresolved into a Gorgias ticket with full order and customer context in the sidebar
- Filters spam and newsletters so they do not count as billable tickets
What it does NOT do
- Suit non-ecommerce businesses — the AI Agent is positioned and built for Shopify stores
- Charge a single simple price — tickets and automated interactions are two meters on one bill
- Price by seat in a familiar way — plans are by ticket volume, which punishes chatty months
Pricing — checked 2026-11-04
Per ticket for the helpdesk PLUS per automated interaction for the AI Agent ($0.90 annual / $1.00 monthly) — an AI-resolved conversation counts on both meters
| Plan | Published price |
|---|---|
| Starter (helpdesk only) | $10/mo — 50 tickets/mo; $40/mo with AI Agent bundled |
| Basic (helpdesk only) | $50/mo billed annually — 300 tickets/mo; $77/mo with AI Agent bundled |
| Pro (helpdesk only) | $300/mo billed annually — 2,000 tickets/mo; $471/mo with AI Agent bundled |
| AI Agent | $0.90 per automated interaction on annual plans, $1.00 on monthly plans |
Integrations we verified: Shopify, Klaviyo, Recharge, Loop Returns, Yotpo, Slack, Stripe, Zapier
Pros — our take
- Deepest Shopify actions in this list — orders, returns and subscriptions, not just answers
- Unlimited team seats in practice because pricing is by tickets, not agents
- Shoppers get product help and support in one conversation, which can lift conversion
Cons — our take
- Double meter — ticket fee plus automation fee — makes it expensive at 200 resolutions
- Pointless premium if you are not an ecommerce store
- Ticket-volume tiers jump steeply from Basic to Pro
Other answer customers agents
Something wrong in this listing? Claim it or read how we rank.