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My AskAI
Plugs into the helpdesk you already have and answers for about $0.10 a ticket — no migration
Excellent value if you already pay for a helpdesk and handle far more than 200 tickets, with the catch that at exactly 200 the $199 floor is overkill.
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What My AskAI is — in our words
My AskAI is an AI layer, not a helpdesk. It installs as an approved app inside Zendesk, Intercom, Freshdesk, Freshchat, Gorgias or HubSpot and answers tickets and chats there, so a solo founder who already likes their inbox does not have to migrate anything. It trains on your help centre articles, documents in Google Drive, Notion, Confluence and similar sources, and — distinctively — on your historic tickets, and it keeps learning from the replies you send on escalations. You choose per channel and per topic whether it sends directly, leaves a draft note for your approval, or stays out entirely, which makes a cautious rollout easy: start in draft, watch it, then let it send on the questions it proves it can handle. Connected through your own APIs it can see live account, order and subscription data and take actions you define, such as processing a refund or cancellation, and a Chrome copilot helps you answer manually elsewhere. Handoff happens inside your helpdesk with the customer simply talking to your team next, and the AI steps aside. Its economics are its headline: a flat plan with a large ticket allowance and cheap overage, billed per ticket worked on rather than per resolution, so the bill does not rise just because it gets better. The floor, $199 a month plus your existing helpdesk, is the solo problem.
What it does end-to-end
- Answers tickets and chats inside Zendesk, Intercom, Freshdesk, Gorgias or HubSpot — no helpdesk migration
- Learns from help docs, Drive and Notion sources and your historic tickets, and from your escalation replies
- Lets you choose send, draft-for-approval or no AI per channel and topic
- Can call your APIs for live data and defined actions such as refunds and cancellations
What it does NOT do
- Provide a helpdesk, inbox or chat widget of its own as the core product — you must already pay for one
- Offer a cheap entry tier — Pro at $199 a month is the starting point
- Include every extra for free — AI tagging, tasks and branding removal carry per-use or add-on costs
Pricing — checked 2026-11-04
Flat monthly plan with a large included ticket allowance and cheap per-ticket overage — billed per ticket the AI works on, not per resolution; your existing helpdesk cost is on top
| Plan | Published price |
|---|---|
| Pro | $199/mo monthly ($130/mo promotional annual price shown) — 1,000 tickets/mo included, ~$0.12 per extra ticket, 5 seats |
| Scale | $499/mo monthly ($333/mo promotional annual price shown) — 2,000 tickets/mo included, ~$0.10 per extra ticket, unlimited seats |
| Enterprise | From $999/mo |
Integrations we verified: Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, Shopify, Slack, Notion
Pros — our take
- Cheapest per-ticket economics at volume and a bill that does not punish a rising resolution rate
- Draft-first control per topic is the best cautious rollout model in this list
- Keeps working if you switch helpdesks later — no re-platforming of your support
Cons — our take
- $199 monthly floor is hard to justify at only 200 conversations unless your time is expensive
- Total cost is My AskAI plus your helpdesk — the comparison is never $199 all-in
- Smaller vendor than the helpdesk giants, with support and longevity risk to weigh
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